1. Who we are
Zenora Digital provides managed website design, hosting, domain assistance, and support services for Australian service businesses.
Zenora Digital is based in Melbourne, Australia. ABN: 73 553 968 257. You can contact us at hello@zenoradigital.com.au.
2. Australia only
Our services are offered for businesses and customers located in Australia. If you are outside Australia, please do not use the service unless we have agreed in writing.
3. Personal information we collect
We collect the information needed to provide and support the service.
Customer details, including your name, email address, support history, and admin security status where relevant.
Business details, including business name, ABN if supplied, phone number, location, service area, services, pricing notes, brand details, copy, logos, images, and website content.
Billing details, including Stripe customer and subscription identifiers. We do not store full card numbers.
Domain details, including requested domains, DNS provider, nameserver information, domain eligibility details, and registrar support notes.
Microsoft 365 request details, including tenant preference, email domain, admin email, requested licences, user accounts, shared mailboxes, shared mailbox access members, and fulfilment notes.
Password security request details, including requested 1Password seats, admin contacts, team member notes, breach hygiene notes, and Have I Been Pwned email check inputs and results where you request a check.
Support details, including tickets, replies, attachments or content you send us, and operational notes.
Contact and enquiry details, including public contact form submissions, published customer-site enquiry forms, visitor names, email addresses, phone numbers, messages, consent records, and email delivery logs.
Technical information, including IP address, device/browser details, authentication/session data, security logs, diagnostic events, and usage data.
4. How we collect information
We collect information when you send it to us, submit public contact requests, submit enquiry forms on published customer websites, request support, communicate with us, check a domain, or ask us to set up third-party services.
We may also receive information from payment, hosting, domain, email, password management, breach intelligence, analytics, security, and support providers where it is needed to provide the service.
5. Why we use information
We use personal information to operate Zenora Digital and deliver the managed website service.
Create and manage customer records and service communication.
Prepare, build, host, publish, maintain, and support your website.
Process billing, subscription status, support requests, and customer records.
Check domain availability, record domain enquiries, and assist with DNS or domain setup.
Collect Microsoft 365 licence request information for Zenora Digital operations where requested.
Collect managed password security request information and run breach hygiene checks where requested.
Send transactional messages, enquiry acknowledgements, service updates, support replies, security notices, and administrative notices.
Improve the product, troubleshoot issues, maintain security, prevent misuse, and meet legal obligations.
6. Direct marketing
We may send marketing messages only where we have consent or another lawful basis to do so. Marketing messages will identify us and include a clear way to unsubscribe.
Transactional messages, security notices, billing notices, and service messages are not marketing messages and may still be sent while you use the service.
7. Disclosure to service providers
We may share information with trusted providers where needed to deliver the service. This can include hosting providers, Stripe, domain registrars or resellers, Microsoft workflows, 1Password workflows, Have I Been Pwned breach checks, email providers, support tools, analytics tools, security providers, and professional advisers.
If you submit an enquiry through a published customer website, we may forward your enquiry details to the customer business so they can respond.
Some providers may store or process information outside Australia. Where practical, we choose reputable providers, limit information to what is needed for the relevant task, and take reasonable steps to protect personal information handled by those providers.
The countries where information is processed may vary depending on the provider and product used. If a specific overseas processing location matters to you, contact us before submitting sensitive business information.
8. AI copy assistance
AI assistance is click-triggered and not run automatically on every keystroke. If AI copy generation is enabled, we may send the relevant site brief and section content to an AI provider to generate suggested copy.
Do not submit confidential, sensitive, or regulated information for AI assistance unless we have agreed how it should be handled.
AI output is a drafting aid only. It does not make final launch decisions or replace human review by you and Zenora Digital.
You remain responsible for checking that any suggested copy is accurate, lawful, suitable for your industry, and not copied from material you do not have permission to use.
9. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.
Do not send us active passwords in support tickets, email, screenshots, chat, or notes. If we use a password safety check, it should be handled in a way that avoids storing the password.
We keep information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, maintain security logs, and support customer records. We may de-identify or delete information when it is no longer needed.
10. Access, correction, and complaints
You can ask to access or correct your personal information by contacting hello@zenoradigital.com.au.
If you have a privacy complaint, contact us first so we can investigate. We aim to acknowledge privacy complaints promptly and provide a substantive response within 30 days where practical.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
11. Changes to this policy
We may update this Privacy Policy as the product, providers, or legal requirements change. The updated version will be posted on this page with a new date.
If a change materially affects how we handle active customer information, we will take reasonable steps to bring the change to affected customers attention.