Website Terms

By using Zenora Digital, you agree to these Website Terms, the Service Agreement, the Privacy Policy, the Acceptable Use Policy, the Domain and DNS Terms, and any plan or quote accepted by you.

If you are using the service for a business, you confirm you are authorised to act for that business.

Zenora Digital is built for Australian businesses and customers. Prices are in Australian dollars unless stated otherwise.

You are responsible for keeping your email account secure and telling us promptly if you think service communication or customer information has been accessed without permission.

Admin users may be required to use multi-factor authentication.

Paid services are subscription-based unless we agree otherwise. Your subscription gives you access to the managed service described in your plan.

You authorise us and our payment provider to charge subscription fees, add-ons, and approved third-party costs. We will not intentionally charge optional add-ons or material third-party costs unless you have approved them through checkout, a quote, email, or another written process.

If payment fails, we may restrict editing, pause new work, or suspend services in line with the Refund and Cancellation Policy. Where practical, we will give you notice and a reasonable opportunity to fix the payment issue before taking disruptive action.

You are responsible for the accuracy, legality, ownership, permissions, and approvals for content you give us, including text, images, logos, claims, testimonials, prices, licences, service descriptions, and contact details.

If you provide customer photos, reviews, before-and-after examples, generated images, stock images, or supplier material, you must have the rights and privacy permissions needed for website use and tell us about any restrictions before publication.

You grant us permission to use, copy, edit, host, publish, and display your content as needed to provide the service.

Zenora Digital owns or licenses the templates, layouts, code, admin systems, processes, documentation, and design components used to deliver the service.

Unless agreed in writing, you receive a right to use the finished website while your subscription is active. You do not receive ownership of the underlying Zenora Digital platform, reusable templates, build systems, or admin tools.

You keep ownership of customer-supplied content you own, including your business information, text, logos, images, and domain registrant rights. After cancellation, you can ask us for a reasonable export of customer-supplied content and public website copy, subject to unpaid invoices, legal obligations, security requirements, and the technical limits of the platform.

The service may rely on third-party providers such as Stripe, hosting providers, domain registrars, Microsoft, email providers, analytics tools, and AI providers. Their own terms may also apply.

We are not responsible for outages, price changes, policy changes, or failures caused by third-party providers, but we will take reasonable steps to help manage issues affecting your service.

You must follow our Acceptable Use Policy. Where reasonably necessary to protect customers, providers, systems, or legal compliance, we may refuse, remove, or suspend content or accounts that create legal, security, reputational, operational, or platform risk.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.

If a service failure is major under the Australian Consumer Law, you may be entitled to cancel the affected service and receive a refund for the unused or affected part, or to keep the service and receive compensation for the reduction in value.

If a service failure is not major, we will have an opportunity to fix the issue within a reasonable time. Where permitted by law, our liability for non-major failures is limited to resupplying the service or paying the cost of having the service resupplied.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud, wilful misconduct, or non-excludable statutory rights.

We may improve, change, or discontinue parts of the service over time. We will not apply material fee increases or materially reduce core services already paid for during the current billing period without giving you a reasonable option to cancel the affected future service where required by law.

We aim to keep the service reliable, but we do not guarantee uninterrupted or error-free access. Planned maintenance, emergency security work, third-party outages, DNS propagation, customer-side issues, and force majeure events may affect availability.

If there is a dispute, both sides should first try to resolve it in good faith by contacting hello@zenoradigital.com.au and giving enough detail for the other side to investigate.

Before suspending or terminating for a non-urgent breach, we will usually give notice and a reasonable opportunity to fix the issue. Urgent action may still be taken where reasonably necessary for security, legal compliance, provider requirements, or to protect others.

We may send account, billing, legal, and service notices to the email address connected to your account. You are responsible for keeping that email address current and secure.

These terms are governed by the laws of Victoria, Australia. The parties submit to the courts of Victoria and applicable Australian courts.

Questions about these terms can be sent to hello@zenoradigital.com.au.