Refund And Cancellation Policy

Nothing in this policy excludes, restricts, or modifies rights that cannot be excluded under the Australian Consumer Law.

Australian consumer guarantees may apply to services, including that services are provided with due care and skill, are fit for a stated purpose where applicable, and are provided within a reasonable time if no timeframe is agreed.

For a major service failure, you may be entitled to cancel the affected service and receive a refund for the unused or affected part, or keep the service and receive compensation for the reduction in value. For a non-major failure, we may be entitled to fix the problem within a reasonable time.

The Managed Website Plan is $199 per month with a 12-month minimum term ($2,388 paid monthly), or $1,999 paid annually. Prices are in AUD. Zenora Digital is not currently registered for GST.

We reply personally to new enquiries within one business day to confirm fit and scope. Your first payment is taken once your content is ready and an available build slot is confirmed, with your agreement in place. We start one new build each week.

Monthly plans renew monthly and annual plans renew annually unless cancelled under this policy. Your paid service period starts when the first payment is taken for your confirmed build slot. There is no free trial. Domain fees and other separately approved purchases are charged only with your approval.

Because the service includes planning, design, setup, hosting, support readiness, and operational work, fees are generally not refundable for change of mind once the billing period or build work has started, to the extent permitted by law.

This does not affect any refund or remedy you may be entitled to under the Australian Consumer Law.

You can request cancellation through support at any time. The plan has a 12-month minimum term. After the minimum commitment is met, cancellation stops future renewals at the end of the current paid period. Statutory cancellation and refund rights still apply.

Once your first 12 months are paid in full, the finished website belongs to you. You can stay with us or take it to another provider. Paying the annual plan upfront meets this payment requirement; you do not have to wait until the end of that year for ownership.

On request, we provide the finished website files so another provider can host it once your first 12 months are paid in full. Our internal platform, admin tools and build systems remain ours. Third-party assets remain subject to their licence terms. Hosting, maintenance, updates and support end with your plan, so arrange replacement services before moving.

When you leave, we hand over all content, including your website copy, images, logos and business information. Your domain remains yours when registered in your name.

Hosting and maintenance continue to the end of the current paid period, subject to these terms and acceptable use. Ask us to confirm your service end date and arrange replacement hosting before moving.

If payment fails, we may keep the public website online temporarily but lock customer editing and pause new work.

The intended grace period is 28 days. During this period, you should update payment details or contact support. After the grace period, we may suspend hosting, unpublish the site, restrict support, or begin account closure.

Where practical, we will provide payment reminders or notice before taking disruptive action. We may act sooner where required by provider rules, security, legal compliance, or serious misuse.

Domain registrations, renewals, 1Password seats, premium plugins, third-party subscriptions, paid stock assets, and similar third-party costs may be non-refundable once ordered or provisioned.

Some third-party services may have minimum terms, renewal windows, cancellation restrictions, or provider price changes. You should review and approve these before we provision the service.

We will try to identify material third-party costs before incurring them where practical.

If you believe the service has not been provided with due care and skill, contact us at hello@zenoradigital.com.au so we can investigate and offer an appropriate remedy.

Depending on the issue and applicable law, a remedy may include fixing the issue, resupplying part of the service, extending service time, providing a refund, or another reasonable solution.

Please include enough detail for us to assess the issue, such as the affected page, date, screenshots, browser or device, and what outcome you are seeking.