Website Terms

By using Zenora Digital, you agree to these Website Terms, the Service Agreement, the Privacy Policy, the Acceptable Use Policy, the Domain and DNS Terms, and any plan or quote accepted by you.

If you are using the service for a business, you confirm you are authorised to act for that business.

Zenora Digital is built for Australian businesses and customers. Prices are in Australian dollars unless stated otherwise.

You are responsible for keeping your email account secure and telling us promptly if you think service communication or customer information has been accessed without permission.

Admin users may be required to use multi-factor authentication.

The Managed Website Plan is $199 per month with a 12-month minimum term ($2,388 paid monthly), or $1,999 paid annually. Prices are in AUD. Zenora Digital is not currently registered for GST.

The plan includes a home page, contact page and five service pages, with copy written from your rough business notes. Extra service pages are $100 each. Domain purchases and renewals are billed separately at cost and confirmed before purchase.

One package covers the website build, launch, hosting, maintenance, support and fair-use content updates. We only host websites we maintain. Hosting and maintenance stay together while your plan is active.

We reply personally to new enquiries within one business day to confirm fit and scope. Your first payment is taken once your content is ready and an available build slot is confirmed, with your agreement in place. We start one new build each week.

From your agreed build start date, with content ready, we aim to show the first design around day 7 and launch by day 14. These are targets, and depend on your feedback, approval and domain access. Two reasonable rounds of design revisions are included before launch.

You can request cancellation through support at any time. The plan has a 12-month minimum term. After the minimum commitment is met, cancellation stops future renewals at the end of the current paid period. Statutory cancellation and refund rights still apply.

You authorise us and our payment provider to charge the agreed subscription fees and separately approved costs. Optional add-ons and third-party purchases require your approval before we order them. Failed payments are handled under the Refund and Cancellation Policy.

You are responsible for the accuracy, legality, ownership, permissions, and approvals for content you give us, including text, images, logos, claims, testimonials, prices, licences, service descriptions, and contact details.

If you provide customer photos, reviews, before-and-after examples, generated images, stock images, or supplier material, you must have the rights and privacy permissions needed for website use and tell us about any restrictions before publication.

You grant us permission to use, copy, edit, host, publish, and display your content as needed to provide the service.

Once your first 12 months are paid in full, the finished website belongs to you. You can stay with us or take it to another provider. Paying the annual plan upfront meets this payment requirement; you do not have to wait until the end of that year for ownership.

On request, we provide the finished website files so another provider can host it once your first 12 months are paid in full. Our internal platform, admin tools and build systems remain ours. Third-party assets remain subject to their licence terms. Hosting, maintenance, updates and support end with your plan, so arrange replacement services before moving.

When you leave, we hand over all content, including your website copy, images, logos and business information. Your domain remains yours when registered in your name.

You retain ownership of content you supply and own, including your business information, text, photos and logo. The ownership and handover promises do not transfer our internal admin systems or third-party assets beyond their licence terms.

The website service may rely on Stripe, hosting providers, domain registrars, website-enquiry and service-message delivery providers, analytics tools and AI providers. Their own terms may also apply.

We are not responsible for outages, price changes, policy changes, or failures caused by third-party providers, but we will take reasonable steps to help manage issues affecting your service.

You must follow our Acceptable Use Policy. Where reasonably necessary to protect customers, providers, systems, or legal compliance, we may refuse, remove, or suspend content or accounts that create legal, security, reputational, operational, or platform risk.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or other applicable law.

If a service failure is major under the Australian Consumer Law, you may be entitled to cancel the affected service and receive a refund for the unused or affected part, or to keep the service and receive compensation for the reduction in value.

If a service failure is not major, we will have an opportunity to fix the issue within a reasonable time. Where permitted by law, our liability for non-major failures is limited to resupplying the service or paying the cost of having the service resupplied.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud, wilful misconduct, or non-excludable statutory rights.

We may improve, change, or discontinue parts of the service over time. We will not apply material fee increases or materially reduce core services already paid for during the current billing period without giving you a reasonable option to cancel the affected future service where required by law.

We aim to keep the service reliable, but we do not guarantee uninterrupted or error-free access. Planned maintenance, emergency security work, third-party outages, DNS propagation, customer-side issues, and force majeure events may affect availability.

If there is a dispute, both sides should first try to resolve it in good faith by contacting hello@zenoradigital.com.au and giving enough detail for the other side to investigate.

Before suspending or terminating for a non-urgent breach, we will usually give notice and a reasonable opportunity to fix the issue. Urgent action may still be taken where reasonably necessary for security, legal compliance, provider requirements, or to protect others.

We may send account, billing, legal, and service notices to the email address connected to your account. You are responsible for keeping that email address current and secure.

These terms are governed by the laws of Victoria, Australia. The parties submit to the courts of Victoria and applicable Australian courts.

Questions about these terms can be sent to hello@zenoradigital.com.au.