Service Agreement

The managed website plan is for Australian trades and local service businesses.

The Managed Website Plan is $199 per month with a 12-month minimum term ($2,388 paid monthly), or $1,999 paid annually. Prices are in AUD. Zenora Digital is not currently registered for GST.

One package covers the website build, launch, hosting, maintenance, support and fair-use content updates. We only host websites we maintain. Hosting and maintenance stay together while your plan is active.

Domain fees, paid stock assets, approved third-party subscriptions and work outside the agreed scope are charged separately only with your approval.

The plan includes a home page, contact page and five service pages, with copy written from your rough business notes. Extra service pages are $100 each. Domain purchases and renewals are billed separately at cost and confirmed before purchase.

The build includes mobile-first design, copy drafted from your notes, your branding, a private preview and two reasonable rounds of design revisions. We check forms, phone links, layout, metadata, crawlable content, domain settings and launch readiness.

While your plan is active, we manage hosting, SSL, backups, uptime monitoring, routine maintenance and fair-use content updates. Updates cover text, photos, pricing, service details and contact information.

Support has an initial response target of one business day. This is a response target, not a guarantee that every issue is resolved within that time.

We reply personally to new enquiries within one business day to confirm fit and scope. Your first payment is taken once your content is ready and an available build slot is confirmed, with your agreement in place. We start one new build each week.

From your agreed build start date, with content ready, we aim to show the first design around day 7 and launch by day 14. These are targets, and depend on your feedback, approval and domain access. Two reasonable rounds of design revisions are included before launch.

We launch only after your approval and the required domain access and launch details are ready. If we are waiting for content, feedback, approval or third-party systems, we will discuss a revised date.

You need to provide accurate business details, service information, images or permissions for images, brand assets, domain access or instructions, and timely feedback.

You are responsible for checking that your website content is accurate and suitable for your industry, including pricing, claims, testimonials, licences, professional qualifications, insurance statements, and legal/regulatory statements.

The build includes two reasonable rounds of design revisions before launch unless otherwise agreed.

After launch, routine content updates are included while your subscription is active. Routine updates include changes to text, photos, pricing, service descriptions, testimonials, contact details, and similar content.

Fair use means normal website maintenance requests for an active small business. It does not include repeated redesigns, bulk rewrites, urgent after-hours work, new packages of pages, or requests that are unreasonable in frequency, complexity, or volume.

Large redesigns, new functionality, extra pages, copywriting projects, advanced integrations, ecommerce, booking systems, paid advertising, and complex SEO projects may be quoted separately.

The following are not included unless included in your quote or added as a paid service.

We will publish the site after the design is approved, required content is supplied, domain or subdomain details are ready, and the subscription is active.

You authorise us to make reasonable technical changes needed for launch, including DNS guidance, hosting configuration, SSL setup, redirects, and performance adjustments.

One package covers the website build, launch, hosting, maintenance, support and fair-use content updates. We only host websites we maintain. Hosting and maintenance stay together while your plan is active.

We manage hosting and routine maintenance while your plan is active. An uptime percentage is an operational target, not a service-credit guarantee, unless your accepted quote expressly says otherwise. No hosting environment can be guaranteed to be available at all times.

Backups are intended for operational recovery. Keep copies of your critical business content and files.

Support has an initial response target of one business day. It is not a guarantee that every issue will be resolved within that time.

You can request cancellation through support at any time. The plan has a 12-month minimum term. After the minimum commitment is met, cancellation stops future renewals at the end of the current paid period. Statutory cancellation and refund rights still apply.

Once your first 12 months are paid in full, the finished website belongs to you. You can stay with us or take it to another provider. Paying the annual plan upfront meets this payment requirement; you do not have to wait until the end of that year for ownership.

On request, we provide the finished website files so another provider can host it once your first 12 months are paid in full. Our internal platform, admin tools and build systems remain ours. Third-party assets remain subject to their licence terms. Hosting, maintenance, updates and support end with your plan, so arrange replacement services before moving.

When you leave, we hand over all content, including your website copy, images, logos and business information. Your domain remains yours when registered in your name.

Unpaid or materially breached subscriptions may be suspended in line with the Refund and Cancellation Policy. For non-urgent issues, we usually give notice and a reasonable chance to fix the issue. Urgent action may be needed for security, legal compliance, provider requirements or to protect others.

1Password, Have I Been Pwned, domain reseller, premium plugin, paid stock, and similar third-party services may have separate eligibility rules, licence terms, renewal rules, minimum terms, price changes, and cancellation restrictions.

We will ask for approval before ordering or provisioning material third-party services. Once approved and provisioned, some third-party fees may remain payable even if you later cancel Zenora Digital.

We build for performance, clarity, and lead generation, but we do not guarantee search ranking, traffic, enquiries, sales, revenue, or business outcomes.